Operational Excellence at Work
We don’t just optimize—we empower.
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Impact in Action
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📊 Case Study 1: Scheduling System Transformation
During my tenure as a franchise consultant at Starbucks, I partnered with operators in high‑cost labor markets to tackle unsustainable labor expenses and stagnant productivity. One partner faced labor costs at 34% of sales, productivity stuck at 15 UPH, and declining morale.
By implementing and training teams on a smarter scheduling system, we cut labor to 29%, boosted productivity to 24 UPH, and elevated both employee satisfaction and customer experience.
This experience now informs how Elevoro Advisors designs labor optimization strategies that deliver measurable savings while strengthening culture.
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🚀 Case Study 2: Innovation in Customer Experience
Long wait times. A culture resistant to change. Customers slipping away.
By piloting table service, mobile order‑to‑table, and rethinking store layouts, we helped one franchise partner cut wait times by 30%, boost satisfaction, and spark a culture of innovation that scaled across markets.
This is how Elevoro Advisors turns operational challenges into customer‑centric breakthroughs.
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🌍 Case Study 3: Multi‑Market Operational Transformation
Managing Starbucks operations across more than 6 markets, I saw firsthand the challenges of scaling — rising costs, inconsistent operations, and uneven customer experiences.
By setting clear annual strategic direction, redesigning store layouts, and mentoring leaders, we transformed performance across borders — driving consistency, reducing waste, and building leadership capability that sustained growth.
This global experience now shapes Elevoro Advisors’ approach to helping multi‑location brands achieve operational excellence at scale.
COLLABORATION FOR IMPACT
Elevoro’s Ecosystem of Excellence
Elevoro Advisors partners with industry leaders, innovators, and specialists to bring diverse perspectives and proven expertise to our clients. We believe transformation happens through collaboration. By partnering with trusted organisations and experts, we amplify our ability to deliver operational excellence, innovation, and scalable growth for multi‑location F&B and QSR brands.
WHERE I’VE MADE AN IMPACT:
- AAFES (Army and Air Force Exchange Service)
- GSU (Georgia Southern University)
- Harris Teeter
- HMS HOST
- Kroger
- Piggly Wiggly
- Starbucks Coffee Company
- Target
- TA (Travel Center’s of America)
- Starbucks Coffee Company Asia Pacific Ltd.
- Coffee Concepts (Cambodia, Hong Kong, Laos, Thailand, Vietnam)
- PT Sari Coffee Indonesia
- the Withers Group
- Tahua Capital Limited
- Tata Starbucks Private Limited
Contact us
Discover how Elevoro can help your brand scale with confidence.
Affiliations That Strengthen Our Impact
- Hong Kong Chefs Association (HKCA) -affiliate member
- InterNations -member
- Lean Enterprise Institute -member
- SAP Business Network -member
- WeConnect Intentional -member
- Women’s Business Enterprise (WBE) certification